{"id":6381,"date":"2026-09-02T14:46:24","date_gmt":"2026-09-02T12:46:24","guid":{"rendered":"https:\/\/fredysernamejia.com\/?page_id=6381"},"modified":"2026-09-02T14:48:42","modified_gmt":"2026-09-02T12:48:42","slug":"tu-empresa-no-tiene-un-problema-de-servicio-tiene-un-problema-de-indiferencia","status":"publish","type":"page","link":"https:\/\/fredysernamejia.com\/index.php\/tu-empresa-no-tiene-un-problema-de-servicio-tiene-un-problema-de-indiferencia\/","title":{"rendered":"Tu empresa no tiene un problema de servicio. Tiene un problema de indiferencia."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6381\" class=\"elementor elementor-6381\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87967b1 elementor-section-content-middle elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87967b1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fa61d12\" data-id=\"fa61d12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div 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320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-32d707c\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-149\"><a href=\"https:\/\/fredysernamejia.com\/\" class=\"elementor-item\">Inicio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a 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menu-item-1521\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/formacion-empresarial\/\" class=\"elementor-sub-item\">Formaci\u00f3n Empresarial<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-976\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/pildoras-para-la-felicidad\/\" class=\"elementor-item\">P\u00edldoras Para La Felicidad<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1715\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/pildoras-excelencia-organizacional\/\" class=\"elementor-sub-item\">P\u00edldoras Para La Excelencia Organizacional<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1700\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/transformacion-humana-2\/\" class=\"elementor-sub-item\">P\u00edldoras Para la Transformaci\u00f3n 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menu-item-514\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/sanacion-emocional\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Sanaci\u00f3n Emocional<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-673\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/excelencia-organizacional\/\" class=\"elementor-item\" tabindex=\"-1\">Excelencia Organizacional<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1439\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/coaching-ejecutivo\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Coaching Ejecutivo<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-711\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/mentoring-para-lideres\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Mentoring para L\u00edderes<\/a><\/li>\n\t<li 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href=\"https:\/\/fredysernamejia.com\/index.php\/transformacion-humana-2\/\" class=\"elementor-sub-item\" tabindex=\"-1\">P\u00edldoras Para la Transformaci\u00f3n Humana<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6153\"><a href=\"https:\/\/fredysernamejia.com\/index.php\/historias-para-un-instante-kensho\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Historias para un Instante KENSHO\u00ae<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e5a595 elementor-section-content-middle elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e5a595\" data-element_type=\"section\" data-e-type=\"section\" 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Tiene un Problema de Indiferencia | Liderazgo \u00b7 Fredy Serna Mej\u00eda \u00b7 KENSHO\u00ae<\/title>\r\n  <meta name=\"description\" content=\"La indiferencia organizacional es el problema m\u00e1s costoso que casi nadie nombra. Una reflexi\u00f3n sobre cultura organizacional, liderazgo consciente y excelencia empresarial. 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Por Fredy Serna Mej\u00eda.\",\r\n    \"image\": \"https:\/\/fredysernamejia.com\/wp-content\/uploads\/2026\/09\/Gemini_Generated_Image_si2mg8si2mg8si2m-scaled.jpg\",\r\n    \"author\": {\r\n      \"@type\": \"Person\",\r\n      \"name\": \"Fredy Serna Mej\u00eda\",\r\n      \"jobTitle\": \"Coach, Mentor y Facilitador de Procesos de Transformaci\u00f3n\",\r\n      \"url\": \"https:\/\/fredysernamejia.com\"\r\n    },\r\n    \"publisher\": {\r\n      \"@type\": \"Organization\",\r\n      \"name\": \"Momento KENSHO\u00ae \u00b7 Fredy Serna Mej\u00eda\",\r\n      \"url\": \"https:\/\/fredysernamejia.com\"\r\n    },\r\n    \"datePublished\": \"2026-09-02\",\r\n    \"inLanguage\": \"es\",\r\n    \"keywords\": \"indiferencia organizacional, cultura organizacional, liderazgo, excelencia empresarial, compromiso laboral, KENSHO\"\r\n  }\r\n  <\/script>\r\n\r\n  <!-- Google Fonts -->\r\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Libre+Baskerville:ital,wght@0,400;0,700;1,400&family=Outfit:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n  <style>\r\n    :root {\r\n      --blue: #003fdc;\r\n      --blue-glow: rgba(0,63,220,0.11);\r\n      --blue-border: rgba(0,63,220,0.2);\r\n      --blue-soft: rgba(0,63,220,0.06);\r\n      --bg: #f5f2ec;\r\n      --bg-warm: #edeae2;\r\n      --parchment: #faf8f4;\r\n      --ink: #181510;\r\n      --ink-warm: #302820;\r\n      --ink-mid: #474038;\r\n      --ink-muted: #877e70;\r\n      --white: #ffffff;\r\n      --red-soft: rgba(180,40,40,0.06);\r\n      --red-border: rgba(180,40,40,0.18);\r\n    }\r\n\r\n    *, *::before, *::after { box-sizing: border-box; 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font-size: 0.6rem; font-weight: 600;\r\n      letter-spacing: 0.24em; text-transform: uppercase;\r\n      color: rgba(255,255,255,0.5); margin-bottom: 18px;\r\n      display: flex; align-items: center; gap: 12px;\r\n    }\r\n    .kicker-line { width: 32px; height: 2px; background: var(--blue); flex-shrink: 0; }\r\n    .hero-cats { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 18px; }\r\n    .hero-cat {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.57rem; font-weight: 600;\r\n      letter-spacing: 0.16em; text-transform: uppercase;\r\n      color: white; border: 1px solid rgba(255,255,255,0.32);\r\n      padding: 4px 12px; border-radius: 2px;\r\n    }\r\n    .hero-cat.filled { background: var(--blue); border-color: var(--blue); }\r\n    h1.hero-h1 {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(2rem, 5vw, 4.8rem);\r\n      font-weight: 700; color: var(--white);\r\n      line-height: 1.1; letter-spacing: -0.02em; max-width: 960px;\r\n    }\r\n    h1.hero-h1 em { font-style: italic; color: rgba(255,255,255,0.65); }\r\n    .hero-sub {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1rem, 1.9vw, 1.3rem);\r\n      font-style: italic; color: rgba(255,255,255,0.55); margin-top: 16px;\r\n    }\r\n\r\n    \/* \u2500\u2500 WRAP \u2500\u2500 *\/\r\n    .wrap { max-width: 1100px; margin: 0 auto; padding: 0 clamp(18px,5vw,80px) 100px; }\r\n\r\n    \/* \u2500\u2500 BYLINE \u2500\u2500 *\/\r\n    .byline {\r\n      display: flex; align-items: center; gap: 14px;\r\n      padding: 24px 0; border-bottom: 1px solid rgba(0,0,0,0.09);\r\n      margin-bottom: 48px; flex-wrap: wrap;\r\n    }\r\n    .b-av {\r\n      width: 44px; height: 44px; border-radius: 50%;\r\n      background: var(--blue); color: white;\r\n      font-family: 'Outfit', sans-serif; font-weight: 700; font-size: 0.8rem;\r\n      display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n    }\r\n    .b-name { font-family: 'Outfit', sans-serif; font-size: 0.84rem; font-weight: 700; color: var(--ink); }\r\n    .b-role { font-family: 'Outfit', sans-serif; font-size: 0.64rem; color: var(--blue); letter-spacing: 0.1em; text-transform: uppercase; }\r\n    .b-meta { margin-left: auto; font-family: 'Outfit', sans-serif; font-size: 0.66rem; color: var(--ink-muted); }\r\n\r\n    \/* \u2500\u2500 TEXT \u2500\u2500 *\/\r\n    .lead {\r\n      font-size: clamp(1.25rem, 2.5vw, 1.75rem);\r\n      font-style: italic; color: var(--ink-warm); line-height: 1.9; margin-bottom: 24px;\r\n    }\r\n    .bp {\r\n      font-size: clamp(1.05rem, 1.8vw, 1.25rem);\r\n      color: var(--ink-mid); line-height: 2.05; margin-bottom: 20px;\r\n    }\r\n    .bp strong { color: var(--ink); font-weight: 700; }\r\n    .bp em { font-style: italic; color: var(--ink-warm); }\r\n\r\n    \/* \u2500\u2500 VIDEO \u2500\u2500 *\/\r\n    .video-sec { margin: 0 0 52px; }\r\n    .vid-lbl {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.62rem; font-weight: 700;\r\n      letter-spacing: 0.2em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 14px;\r\n      display: flex; align-items: center; gap: 10px;\r\n    }\r\n    .vid-lbl::after { content: ''; flex: 1; height: 1px; background: var(--blue-border); }\r\n    .vid-center { display: flex; justify-content: center; }\r\n    .vid-shell {\r\n      width: 100%; max-width: 340px; border-radius: 18px; overflow: hidden;\r\n      border: 2px solid var(--blue-border);\r\n      box-shadow: 0 20px 60px var(--blue-glow), 0 4px 14px rgba(0,0,0,0.09);\r\n    }\r\n    .vid-shell iframe { display: block; width: 100%; aspect-ratio: 9\/16; border: none; }\r\n\r\n    \/* \u2500\u2500 HOOK BOX \u2500\u2500 *\/\r\n    .hook-box {\r\n      background: var(--blue); border-radius: 8px;\r\n      padding: clamp(28px,4vw,48px); margin: 0 0 52px;\r\n      color: white; text-align: center;\r\n    }\r\n    .hb-tag {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.22em; text-transform: uppercase;\r\n      color: rgba(255,255,255,0.6); margin-bottom: 16px;\r\n    }\r\n    .hb-text {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.2rem,2.5vw,1.7rem);\r\n      font-style: italic; line-height: 1.65;\r\n      color: rgba(255,255,255,0.93);\r\n    }\r\n\r\n    \/* \u2500\u2500 SECTION HEAD \u2500\u2500 *\/\r\n    .sec-head { margin: 56px 0 22px; }\r\n    .sec-label {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.24em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 10px;\r\n      display: flex; align-items: center; gap: 10px;\r\n    }\r\n    .sec-label::before { content: ''; width: 28px; height: 2px; background: var(--blue); flex-shrink: 0; }\r\n    h2.sec-h2 {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.4rem, 2.8vw, 2rem);\r\n      font-weight: 700; color: var(--ink); line-height: 1.2;\r\n    }\r\n\r\n    \/* \u2500\u2500 STORY BOX (restaurante) \u2500\u2500 *\/\r\n    .story-box {\r\n      background: var(--parchment);\r\n      border: 1px solid rgba(0,0,0,0.06);\r\n      border-left: 4px solid var(--blue);\r\n      border-radius: 0 10px 10px 0;\r\n      padding: clamp(24px,3.5vw,44px); margin: 0 0 36px;\r\n    }\r\n    .sb-tag {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.2em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 16px;\r\n    }\r\n    .sb-p {\r\n      font-size: clamp(1.05rem,1.9vw,1.22rem);\r\n      color: var(--ink-warm); line-height: 2; margin-bottom: 14px;\r\n    }\r\n    .sb-p:last-child { margin-bottom: 0; }\r\n    .sb-verdict {\r\n      font-size: clamp(1.1rem,2vw,1.3rem);\r\n      font-style: italic; color: var(--blue);\r\n      border-left: 2px solid var(--blue-border);\r\n      padding-left: 18px; margin: 16px 0; line-height: 1.75;\r\n    }\r\n\r\n    \/* \u2500\u2500 ANESTHESIA SIGNS \u2500\u2500 *\/\r\n    .signs-section { margin: 36px 0; }\r\n    .signs-label {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.22em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 20px;\r\n      display: flex; align-items: center; gap: 10px;\r\n    }\r\n    .signs-label::after { content: ''; flex: 1; height: 1px; background: var(--blue-border); }\r\n    .signs-grid {\r\n      display: grid; grid-template-columns: 1fr 1fr; gap: 12px;\r\n    }\r\n    @media (max-width: 580px) { .signs-grid { grid-template-columns: 1fr; } }\r\n    .sign-card {\r\n      background: var(--white);\r\n      border: 1px solid rgba(0,0,0,0.06);\r\n      border-left: 3px solid var(--blue);\r\n      border-radius: 0 6px 6px 0;\r\n      padding: 16px 20px;\r\n      display: flex; gap: 12px; align-items: flex-start;\r\n    }\r\n    .sign-icon { font-size: 1.1rem; flex-shrink: 0; margin-top: 2px; }\r\n    .sign-text {\r\n      font-size: clamp(0.93rem,1.6vw,1.05rem);\r\n      font-style: italic; color: var(--ink-mid); line-height: 1.75;\r\n    }\r\n\r\n    \/* \u2500\u2500 DARK QUOTE \u2500\u2500 *\/\r\n    .dark-quote {\r\n      background: var(--ink); border-radius: 10px;\r\n      padding: clamp(32px,4vw,56px); margin: 52px 0;\r\n      position: relative; overflow: hidden; color: rgba(255,255,255,0.92);\r\n    }\r\n    .dark-quote::before {\r\n      content: ''; position: absolute; left: 0; top: 0; bottom: 0;\r\n      width: 5px; background: var(--blue);\r\n    }\r\n    .dark-quote::after {\r\n      content: '\"'; position: absolute; right: 20px; bottom: -40px;\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: 12rem; color: var(--blue); opacity: 0.06; line-height: 1;\r\n    }\r\n    .dq-tag {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.22em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 16px;\r\n    }\r\n    .dq-text {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.2rem,2.5vw,1.75rem);\r\n      font-style: italic; line-height: 1.65;\r\n      position: relative; z-index: 1;\r\n    }\r\n    .dq-text strong { font-style: normal; color: var(--blue); }\r\n\r\n    \/* \u2500\u2500 DOTS \u2500\u2500 *\/\r\n    .dots {\r\n      display: flex; align-items: center; justify-content: center;\r\n      gap: 8px; margin: 52px 0;\r\n    }\r\n    .dot { width: 7px; height: 7px; border-radius: 50%; background: var(--blue); opacity: 0.22; }\r\n\r\n    \/* \u2500\u2500 CONTRAST: ATENDER vs HACERSE CARGO \u2500\u2500 *\/\r\n    .contrast-box {\r\n      display: grid; grid-template-columns: 1fr 1fr; gap: 2px;\r\n      border-radius: 10px; overflow: hidden;\r\n      margin: 36px 0; box-shadow: 0 4px 28px rgba(0,0,0,0.08);\r\n    }\r\n    @media (max-width: 560px) { .contrast-box { grid-template-columns: 1fr; } }\r\n    .cs { padding: clamp(26px,4vw,44px); }\r\n    .cs.left { background: var(--bg-warm); }\r\n    .cs.right { background: var(--blue); color: white; }\r\n    .cs-icon { font-size: 2rem; display: block; margin-bottom: 12px; }\r\n    .cs-title {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.68rem; font-weight: 700;\r\n      letter-spacing: 0.16em; text-transform: uppercase; margin-bottom: 10px;\r\n    }\r\n    .cs.left .cs-title { color: var(--ink-muted); }\r\n    .cs.right .cs-title { color: rgba(255,255,255,0.65); }\r\n    .cs-text {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.05rem,1.9vw,1.25rem);\r\n      font-style: italic; line-height: 1.8;\r\n    }\r\n    .cs.left .cs-text { color: var(--ink-mid); }\r\n    .cs.right .cs-text { color: rgba(255,255,255,0.88); }\r\n\r\n    \/* \u2500\u2500 PULL QUOTE \u2500\u2500 *\/\r\n    .pq {\r\n      margin: 52px 0; padding: 38px 52px;\r\n      border-left: 5px solid var(--blue);\r\n      background: var(--blue-soft);\r\n      border-radius: 0 8px 8px 0;\r\n      position: relative; overflow: hidden;\r\n    }\r\n    .pq::after {\r\n      content: '\"'; position: absolute; right: 16px; bottom: -40px;\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: 10rem; color: var(--blue); opacity: 0.07; line-height: 1;\r\n    }\r\n    .pq p {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.15rem,2.4vw,1.65rem);\r\n      font-style: italic; color: var(--blue);\r\n      line-height: 1.65; position: relative; z-index: 1;\r\n    }\r\n\r\n    \/* \u2500\u2500 LEADERSHIP PARADOX \u2500\u2500 *\/\r\n    .paradox-box {\r\n      background: var(--parchment);\r\n      border: 1px solid rgba(0,0,0,0.06);\r\n      border-top: 3px solid var(--blue);\r\n      border-radius: 4px; padding: clamp(28px,4vw,48px); margin: 36px 0;\r\n      box-shadow: 0 4px 20px rgba(0,0,0,0.04);\r\n    }\r\n    .pb-tag {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.2em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 18px;\r\n    }\r\n    .journey-track {\r\n      display: flex; flex-direction: column; gap: 0;\r\n      position: relative;\r\n    }\r\n    .journey-track::before {\r\n      content: ''; position: absolute; left: 16px; top: 20px; bottom: 20px;\r\n      width: 2px; background: linear-gradient(to bottom, var(--blue-border), rgba(0,63,220,0.4));\r\n    }\r\n    .journey-item {\r\n      display: flex; gap: 20px; align-items: flex-start;\r\n      padding-bottom: 22px; position: relative;\r\n    }\r\n    .journey-item:last-child { padding-bottom: 0; }\r\n    .j-dot {\r\n      width: 34px; height: 34px; border-radius: 50%;\r\n      border: 2px solid var(--blue-border); background: var(--white);\r\n      display: flex; align-items: center; justify-content: center;\r\n      font-size: 0.95rem; flex-shrink: 0; position: relative; z-index: 1;\r\n    }\r\n    .journey-item.end .j-dot { background: var(--blue); border-color: var(--blue); }\r\n    .j-text {\r\n      font-size: clamp(0.98rem,1.7vw,1.12rem);\r\n      color: var(--ink-mid); line-height: 1.8; padding-top: 6px;\r\n      font-style: italic;\r\n    }\r\n    .j-text strong { color: var(--blue); font-style: normal; }\r\n\r\n    \/* \u2500\u2500 KEY QUESTION \u2500\u2500 *\/\r\n    .key-q {\r\n      text-align: center;\r\n      padding: clamp(28px,4vw,48px);\r\n      background: linear-gradient(135deg, var(--blue-soft), rgba(0,63,220,0.03));\r\n      border: 1.5px dashed var(--blue-border); border-radius: 8px;\r\n      margin: 52px 0;\r\n    }\r\n    .kq-tag {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.22em; text-transform: uppercase;\r\n      color: var(--blue); margin-bottom: 16px;\r\n    }\r\n    .kq-text {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.25rem,2.6vw,1.8rem);\r\n      font-weight: 700; color: var(--ink); line-height: 1.5;\r\n    }\r\n\r\n    \/* \u2500\u2500 TASKS \u2500\u2500 *\/\r\n    .tasks-wrap {\r\n      background: var(--white);\r\n      border: 1px solid var(--blue-border);\r\n      border-top: 3px solid var(--blue);\r\n      border-radius: 6px; padding: clamp(32px,4vw,56px); margin: 52px 0;\r\n      box-shadow: 0 6px 32px var(--blue-glow);\r\n    }\r\n    .tasks-title {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.3rem,2.5vw,1.75rem);\r\n      font-weight: 700; color: var(--ink); margin-bottom: 6px;\r\n    }\r\n    .tasks-sub {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.7rem;\r\n      color: var(--ink-muted); letter-spacing: 0.06em;\r\n      margin-bottom: 32px; padding-bottom: 20px;\r\n      border-bottom: 1px solid rgba(0,0,0,0.07);\r\n    }\r\n    .task-item {\r\n      display: flex; gap: 24px; margin-bottom: 26px; align-items: flex-start;\r\n    }\r\n    .task-item:last-child { margin-bottom: 0; }\r\n    .task-num {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: 3rem; font-weight: 700;\r\n      color: var(--blue); opacity: 0.18; line-height: 1; flex-shrink: 0; min-width: 44px;\r\n    }\r\n    .task-body h3 {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.05rem,1.9vw,1.22rem);\r\n      font-weight: 700; color: var(--ink); margin-bottom: 6px;\r\n    }\r\n    .task-body p {\r\n      font-size: clamp(0.95rem,1.7vw,1.1rem);\r\n      color: var(--ink-mid); line-height: 1.85;\r\n    }\r\n    .task-body p em { font-style: italic; color: var(--blue); }\r\n    .task-sep { height: 1px; background: rgba(0,0,0,0.07); margin: 22px 0; }\r\n\r\n    \/* \u2500\u2500 CLOSING \u2500\u2500 *\/\r\n    .closing-final {\r\n      text-align: center; padding: 44px 0;\r\n      border-top: 1px solid rgba(0,0,0,0.07);\r\n      border-bottom: 1px solid rgba(0,0,0,0.07);\r\n      margin: 52px 0;\r\n    }\r\n    .cf-pre {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.05rem,2vw,1.35rem);\r\n      font-style: italic; color: var(--ink-mid);\r\n      margin-bottom: 16px; line-height: 1.7;\r\n    }\r\n    .cf-big {\r\n      font-family: 'Libre Baskerville', serif;\r\n      font-size: clamp(1.3rem,2.8vw,1.9rem);\r\n      font-weight: 700; color: var(--blue); line-height: 1.4;\r\n    }\r\n\r\n    \/* \u2500\u2500 SIGNATURE \u2500\u2500 *\/\r\n    .sig {\r\n      display: flex; align-items: center; gap: 20px;\r\n      padding: 28px 0; border-top: 1px solid rgba(0,0,0,0.09);\r\n      border-bottom: 1px solid rgba(0,0,0,0.09);\r\n      margin: 40px 0 0; flex-wrap: wrap;\r\n    }\r\n    .sig-av {\r\n      width: 52px; height: 52px; border-radius: 50%;\r\n      background: var(--blue); color: white;\r\n      font-family: 'Outfit', sans-serif; font-weight: 700; font-size: 0.9rem;\r\n      display: flex; align-items: center; justify-content: center;\r\n      flex-shrink: 0; border: 3px solid var(--blue-border);\r\n    }\r\n    .sig-info { flex: 1; }\r\n    .sig-name { font-family: 'Outfit', sans-serif; font-size: 0.92rem; font-weight: 700; color: var(--ink); margin-bottom: 3px; }\r\n    .sig-role { font-family: 'Outfit', sans-serif; font-size: 0.7rem; color: var(--ink-muted); font-style: italic; line-height: 1.6; }\r\n    .sig-badge {\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem; font-weight: 700;\r\n      letter-spacing: 0.18em; text-transform: uppercase;\r\n      color: white; background: var(--blue); padding: 9px 18px; border-radius: 3px;\r\n    }\r\n\r\n    \/* \u2500\u2500 FOOTER \u2500\u2500 *\/\r\n    footer {\r\n      background: var(--ink); color: rgba(255,255,255,0.3);\r\n      text-align: center; padding: 28px 20px;\r\n      font-family: 'Outfit', sans-serif; font-size: 0.6rem;\r\n      letter-spacing: 0.12em; text-transform: uppercase;\r\n    }\r\n    footer span { color: var(--blue); }\r\n\r\n    \/* \u2500\u2500 ANIMATIONS \u2500\u2500 *\/\r\n    @keyframes fadeUp {\r\n      from { opacity: 0; transform: translateY(28px); }\r\n      to   { opacity: 1; transform: translateY(0); }\r\n    }\r\n    .anim { opacity: 0; animation: fadeUp 0.8s ease forwards; }\r\n    .d1 { animation-delay: 0.05s; } .d2 { animation-delay: 0.2s; }\r\n    .d3 { animation-delay: 0.35s; } .d4 { animation-delay: 0.5s; }\r\n\r\n    \/* \u2500\u2500 RESPONSIVE \u2500\u2500 *\/\r\n    @media (max-width: 640px) {\r\n      .dark-quote { padding: 26px 22px; }\r\n      .pq { padding: 26px 24px; }\r\n      .tasks-wrap { padding: 26px 20px; }\r\n      .b-meta { display: none; }\r\n      .nav-tags .nav-pill.outline { display: none; }\r\n    }\r\n  <\/style>\r\n<\/head>\r\n<body>\r\n\r\n  <!-- NAV -->\r\n  <nav class=\"site-nav\" role=\"navigation\" aria-label=\"Navegaci\u00f3n principal\">\r\n    <div class=\"nav-logo\">Fredy Serna Mej\u00eda \u00b7 <span>KENSHO\u00ae<\/span><\/div>\r\n    <div class=\"nav-tags\">\r\n      <div class=\"nav-pill solid\">Liderazgo \u00b7 Cultura<\/div>\r\n      <div class=\"nav-pill outline\">Bienestar Org.<\/div>\r\n    <\/div>\r\n  <\/nav>\r\n\r\n  <!-- HERO -->\r\n  <header class=\"hero\" role=\"banner\">\r\n    <img decoding=\"async\"\r\n      src=\"https:\/\/fredysernamejia.com\/wp-content\/uploads\/2026\/09\/Gemini_Generated_Image_si2mg8si2mg8si2m-scaled.jpg\"\r\n      alt=\"Tu Empresa No Tiene un Problema de Servicio. Tiene un Problema de Indiferencia \u2014 Fredy Serna Mej\u00eda \u00b7 KENSHO\u00ae\"\r\n      loading=\"eager\"\r\n    \/>\r\n    <div class=\"hero-veil\"><\/div>\r\n    <div class=\"hero-inner anim d1\">\r\n      <div class=\"hero-kicker\">\r\n        <div class=\"kicker-line\"><\/div>\r\n        Liderazgo Consciente \u00b7 Cultura Organizacional \u00b7 Momento KENSHO\u00ae\r\n      <\/div>\r\n      <div class=\"hero-cats\">\r\n        <span class=\"hero-cat filled\">Indiferencia Organizacional<\/span>\r\n        <span class=\"hero-cat\">Liderazgo<\/span>\r\n        <span class=\"hero-cat\">Cultura Empresarial<\/span>\r\n      <\/div>\r\n      <h1 class=\"hero-h1\">Tu empresa no tiene<br>un problema de servicio.<br><em>Tiene un problema de indiferencia.<\/em><\/h1>\r\n    <\/div>\r\n  <\/header>\r\n\r\n  <!-- MAIN -->\r\n  <main class=\"wrap\" id=\"main-content\">\r\n\r\n    <!-- BYLINE -->\r\n    <div class=\"byline anim d2\">\r\n      <div class=\"b-av\">FSM<\/div>\r\n      <div>\r\n        <div class=\"b-name\">Fredy Serna Mej\u00eda<\/div>\r\n        <div class=\"b-role\">Coach \u00b7 Mentor \u00b7 Facilitador \u00b7 Creador de Momento KENSHO\u00ae<\/div>\r\n      <\/div>\r\n      <div class=\"b-meta\">\u23f1 7 min lectura &nbsp;\u00b7&nbsp; \ud83c\udfe2 Reflexi\u00f3n organizacional<\/div>\r\n    <\/div>\r\n\r\n    <!-- P\u00c1RRAFO 1 -->\r\n    <p class=\"lead anim d3\">\r\n      Hay empresas donde nadie grita. Nadie insulta. Nadie cierra una puerta en la cara de nadie. Y sin embargo, la indiferencia est\u00e1 en todas partes.\r\n    <\/p>\r\n\r\n    <!-- P\u00c1RRAFO 2 -->\r\n    <p class=\"bp anim d4\">\r\n      Est\u00e1 en el correo que se pudo responder hoy y se dej\u00f3 para ma\u00f1ana. Est\u00e1 en quien ve a alguien confundido y sigue caminando pensando <em>\"esa no es mi \u00e1rea.\"<\/em> Est\u00e1 en el l\u00edder que revisa cada d\u00eda los indicadores, las ventas y el presupuesto\u2026 pero hace meses no mira a alguien de su equipo a los ojos para preguntarle: <strong>\"\u00bfc\u00f3mo est\u00e1s?\"<\/strong>\r\n    <\/p>\r\n\r\n    <!-- VIDEO \u2014 despu\u00e9s del 2do p\u00e1rrafo -->\r\n    <div class=\"video-sec\">\r\n      <div class=\"vid-lbl\">Ver reflexi\u00f3n en video<\/div>\r\n      <div class=\"vid-center\">\r\n        <div class=\"vid-shell\">\r\n          <iframe\r\n            src=\"https:\/\/www.youtube.com\/embed\/1JreGbkRB28\"\r\n            title=\"Tu Empresa No Tiene un Problema de Servicio \u2014 Fredy Serna Mej\u00eda \u00b7 KENSHO\u00ae\"\r\n            allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n            allowfullscreen\r\n            loading=\"lazy\"\r\n          ><\/iframe>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- HOOK BOX -->\r\n    <div class=\"hook-box\">\r\n      <div class=\"hb-tag\">\ud83c\udfe2 El verdadero diagn\u00f3stico<\/div>\r\n      <p class=\"hb-text\">Muchas empresas creen tener un problema de <strong>servicio al cliente.<\/strong><br>En realidad tienen un problema de <strong>indiferencia organizacional.<\/strong><\/p>\r\n    <\/div>\r\n\r\n    <!-- SECTION 1: LA MESA -->\r\n    <div class=\"sec-head\">\r\n      <div class=\"sec-label\">La historia que lo explica todo<\/div>\r\n      <h2 class=\"sec-h2\">La mesa que nadie atendi\u00f3<\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"story-box\">\r\n      <div class=\"sb-tag\">\ud83c\udf7d\ufe0f Una escena cotidiana en cualquier organizaci\u00f3n<\/div>\r\n      <p class=\"sb-p\">Imagina que entras a un restaurante. Te reciben bien. Te dan mesa. Te entregan la carta. Nadie es grosero contigo. Pero pasan los minutos. Alguien te ve\u2026 y sigue caminando. Otra persona pasa junto a tu mesa\u2026 y tampoco se detiene. Cuando por fin preguntas por tu pedido, la respuesta es t\u00e9cnicamente correcta:<\/p>\r\n      <p class=\"sb-p\" style=\"font-style:italic; color: var(--ink-muted);\">\"Yo no llevo esa mesa.\"<\/p>\r\n      <p class=\"sb-verdict\">Nadie incumpli\u00f3 su funci\u00f3n. Pero todos vieron, y <strong>nadie se sinti\u00f3 responsable.<\/strong> Ese es el rostro cotidiano de la indiferencia.<\/p>\r\n    <\/div>\r\n\r\n    <!-- SECTION 2: ANESTESIA -->\r\n    <div class=\"sec-head\">\r\n      <div class=\"sec-label\">El fen\u00f3meno invisible<\/div>\r\n      <h2 class=\"sec-h2\">La anestesia organizacional<\/h2>\r\n    <\/div>\r\n\r\n    <p class=\"bp\">Una empresa est\u00e1 anestesiada cuando todav\u00eda funciona, pero dej\u00f3 de sentir. Vende, factura, cumple horarios, mide indicadores. Pero poco a poco pierde algo esencial: <strong>la capacidad de conmoverse frente a lo que no est\u00e1 bien.<\/strong><\/p>\r\n\r\n    <p class=\"bp\">El deterioro de una cultura organizacional casi nunca llega haciendo ruido. Llega en silencio. Alguien deja pasar algo peque\u00f1o. Otro lo repite. Todos se acostumbran. Y lo que antes era inaceptable, termina siendo normal.<\/p>\r\n\r\n    <div class=\"signs-section\">\r\n      <div class=\"signs-label\">\u00bfCu\u00e1ntas de estas cosas son ya normales en tu empresa?<\/div>\r\n      <div class=\"signs-grid\" role=\"list\">\r\n        <div class=\"sign-card\" role=\"listitem\">\r\n          <span class=\"sign-icon\">\u23f0<\/span>\r\n          <p class=\"sign-text\">Llegar tarde a las reuniones sin consecuencias<\/p>\r\n        <\/div>\r\n        <div class=\"sign-card\" role=\"listitem\">\r\n          <span class=\"sign-icon\">\ud83d\udcde<\/span>\r\n          <p class=\"sign-text\">No devolver una llamada importante<\/p>\r\n        <\/div>\r\n        <div class=\"sign-card\" role=\"listitem\">\r\n          <span class=\"sign-icon\">\ud83e\udd1d<\/span>\r\n          <p class=\"sign-text\">Prometer y no cumplir<\/p>\r\n        <\/div>\r\n        <div class=\"sign-card\" role=\"listitem\">\r\n          <span class=\"sign-icon\">\ud83d\udd04<\/span>\r\n          <p class=\"sign-text\">Enviar a alguien de departamento en departamento<\/p>\r\n        <\/div>\r\n        <div class=\"sign-card\" role=\"listitem\">\r\n          <span class=\"sign-icon\">\ud83d\udd70\ufe0f<\/span>\r\n          <p class=\"sign-text\">Hacer esperar a un cliente sin necesidad<\/p>\r\n        <\/div>\r\n        <div class=\"sign-card\" role=\"listitem\" style=\"border-left-color: var(--blue); background: var(--blue-soft);\">\r\n          <span class=\"sign-icon\">\u26a0\ufe0f<\/span>\r\n          <p class=\"sign-text\" style=\"color: var(--blue); font-weight: 600; font-style: normal;\">\"Eso siempre se ha hecho as\u00ed.\"<br><em style=\"font-style: italic; font-weight: 400;\">La frase m\u00e1s peligrosa de cualquier organizaci\u00f3n.<\/em><\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dots\" aria-hidden=\"true\">\r\n      <div class=\"dot\"><\/div><div class=\"dot\"><\/div><div class=\"dot\"><\/div>\r\n    <\/div>\r\n\r\n    <!-- SECTION 3: ATENDER vs HACERSE CARGO -->\r\n    <div class=\"sec-head\">\r\n      <div class=\"sec-label\">Lo que ning\u00fan manual puede fabricar<\/div>\r\n      <h2 class=\"sec-h2\">La diferencia entre atender a alguien y hacerse cargo de alguien<\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"contrast-box\" aria-label=\"Atender vs Hacerse cargo\">\r\n      <div class=\"cs left\">\r\n        <span class=\"cs-icon\">\ud83d\udccb<\/span>\r\n        <div class=\"cs-title\">Atender<\/div>\r\n        <p class=\"cs-text\">Seguir el protocolo. Sonre\u00edr porque el manual dice que debes sonre\u00edr. Cumplir el procedimiento sin involucrarse emocionalmente.<\/p>\r\n      <\/div>\r\n      <div class=\"cs right\">\r\n        <span class=\"cs-icon\">\ud83e\udef1<\/span>\r\n        <div class=\"cs-title\">Hacerse cargo<\/div>\r\n        <p class=\"cs-text\">Negarse a normalizar lo que sabes que podr\u00eda hacerse mejor. El cliente lo siente. Tu equipo tambi\u00e9n. Esa diferencia no se ense\u00f1a: se decide.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <blockquote class=\"pq\">\r\n      <p>La verdadera excelencia no tiene que ver con la perfecci\u00f3n. Tiene que ver con negarse a normalizar lo que sabes que podr\u00eda hacerse mejor.<\/p>\r\n    <\/blockquote>\r\n\r\n    <!-- SECTION 4: LIDERAZGO -->\r\n    <div class=\"sec-head\">\r\n      <div class=\"sec-label\">La paradoja del compromiso<\/div>\r\n      <h2 class=\"sec-h2\">El liderazgo tambi\u00e9n est\u00e1 en juego<\/h2>\r\n    <\/div>\r\n\r\n    <p class=\"bp\">Es f\u00e1cil exigirle pasi\u00f3n a un equipo. Lo dif\u00edcil es preguntarte: <strong>\u00bfqu\u00e9 est\u00e1 haciendo tu organizaci\u00f3n con la pasi\u00f3n de quienes llegan?<\/strong><\/p>\r\n\r\n    <div class=\"paradox-box\">\r\n      <div class=\"pb-tag\">\ud83d\udd3d El camino hacia la indiferencia aprendida<\/div>\r\n      <div class=\"journey-track\">\r\n        <div class=\"journey-item\">\r\n          <div class=\"j-dot\">\ud83c\udf1f<\/div>\r\n          <p class=\"j-text\">Llegaron proponiendo, preguntando, queriendo mejorar cosas.<\/p>\r\n        <\/div>\r\n        <div class=\"journey-item\">\r\n          <div class=\"j-dot\">\ud83e\udd2b<\/div>\r\n          <p class=\"j-text\">Escucharon demasiadas veces: <em>\"no te compliques\"<\/em>, <em>\"aqu\u00ed siempre ha sido as\u00ed\"<\/em>, <em>\"haz solo lo tuyo.\"<\/em><\/p>\r\n        <\/div>\r\n        <div class=\"journey-item\">\r\n          <div class=\"j-dot\">\ud83d\ude36<\/div>\r\n          <p class=\"j-text\">Un d\u00eda dejaron de proponer. Luego dejaron de preguntar. Despu\u00e9s, de involucrarse.<\/p>\r\n        <\/div>\r\n        <div class=\"journey-item end\">\r\n          <div class=\"j-dot\">\ud83c\udff7\ufe0f<\/div>\r\n          <p class=\"j-text\">Y entonces la organizaci\u00f3n empez\u00f3 a llamarlas <strong>\"personas poco comprometidas.\"<\/strong> Qu\u00e9 paradoja.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dark-quote\">\r\n      <div class=\"dq-tag\">\ud83c\udfaf La pregunta de liderazgo m\u00e1s importante<\/div>\r\n      <p class=\"dq-text\">Si lideras un equipo, tal vez la pregunta no sea <em>\"\u00bfc\u00f3mo logro m\u00e1s compromiso?\"<\/em>, sino: <strong>\u00bfqu\u00e9 ocurri\u00f3 aqu\u00ed para que dejara de importarles?<\/strong><\/p>\r\n    <\/div>\r\n\r\n    <!-- KEY QUESTION -->\r\n    <div class=\"key-q\">\r\n      <div class=\"kq-tag\">\ud83d\udca1 La pregunta que cambia todo<\/div>\r\n      <p class=\"kq-text\">Ma\u00f1ana, cuando llegues a trabajar:<br><br>\"\u00bfQu\u00e9 puedo hacer hoy para que a alguien le importe haberse encontrado conmigo?\"<\/p>\r\n    <\/div>\r\n\r\n    <!-- TASKS -->\r\n    <div class=\"tasks-wrap\">\r\n      <div class=\"tasks-title\">Tus tareas para esta semana<\/div>\r\n      <div class=\"tasks-sub\">Cuatro acciones concretas que empiezan donde siempre debieron empezar: en ti.<\/div>\r\n\r\n      <div class=\"task-item\">\r\n        <div class=\"task-num\">01<\/div>\r\n        <div class=\"task-body\">\r\n          <h3>Identifica una frase t\u00f3xica<\/h3>\r\n          <p>Detecta un <em>\"as\u00ed siempre se ha hecho\"<\/em> en tu equipo y cuesti\u00f3nalo abiertamente esta semana.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"task-sep\"><\/div>\r\n\r\n      <div class=\"task-item\">\r\n        <div class=\"task-num\">02<\/div>\r\n        <div class=\"task-body\">\r\n          <h3>Una ronda de \"\u00bfc\u00f3mo est\u00e1s?\"<\/h3>\r\n          <p>Preg\u00fantaselo genuinamente a <em>tres personas de tu equipo,<\/em> sin agenda oculta, solo escuchando.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"task-sep\"><\/div>\r\n\r\n      <div class=\"task-item\">\r\n        <div class=\"task-num\">03<\/div>\r\n        <div class=\"task-body\">\r\n          <h3>Recupera una pelota que dejaste caer<\/h3>\r\n          <p>Responde hoy mismo <em>ese correo, esa llamada o esa disculpa pendiente.<\/em><\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"task-sep\"><\/div>\r\n\r\n      <div class=\"task-item\">\r\n        <div class=\"task-num\">04<\/div>\r\n        <div class=\"task-body\">\r\n          <h3>Observa sin intervenir un d\u00eda<\/h3>\r\n          <p>Anota cu\u00e1ntas veces ves indiferencia disfrazada de <em>\"no es mi \u00e1rea\"<\/em> a tu alrededor.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- CLOSING -->\r\n    <div class=\"closing-final\">\r\n      <p class=\"cf-pre\">No te dejo una respuesta. Te dejo una pregunta para tu pr\u00f3xima reuni\u00f3n de equipo:<\/p>\r\n      <p class=\"cf-big\">\u00bfQu\u00e9 se ha vuelto normal en tu organizaci\u00f3n\u2026<br>que nunca debi\u00f3 normalizarse?<\/p>\r\n    <\/div>\r\n\r\n    <!-- SIGNATURE -->\r\n    <div class=\"sig\">\r\n      <div class=\"sig-av\">FSM<\/div>\r\n      <div class=\"sig-info\">\r\n        <div class=\"sig-name\">Fredy Serna Mej\u00eda<\/div>\r\n        <div class=\"sig-role\">Coach \u00b7 Mentor \u00b7 Facilitador de Procesos de Transformaci\u00f3n<br>Autor de El Quiebre Invisible \u00b7 Creador de Momento KENSHO\u00ae<\/div>\r\n      <\/div>\r\n      <div class=\"sig-badge\">KENSHO\u00ae<\/div>\r\n    <\/div>\r\n\r\n  <\/main>\r\n\r\n  <!-- FOOTER -->\r\n  <footer>\r\n    <p>\u00a9 2026 <span>Fredy Serna Mej\u00eda<\/span> \u00b7 Momento KENSHO\u00ae \u00b7 Liderazgo \u00b7 Cultura Organizacional \u00b7 Bienestar Empresarial \u00b7 Todos los derechos reservados<\/p>\r\n  <\/footer>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tu Empresa No Tiene un Problema de Servicio. Tiene un Problema de Indiferencia | Liderazgo \u00b7 Fredy Serna Mej\u00eda \u00b7 KENSHO\u00ae Fredy Serna Mej\u00eda \u00b7 KENSHO\u00ae Liderazgo \u00b7 Cultura Bienestar Org. Liderazgo Consciente \u00b7 Cultura Organizacional \u00b7 Momento KENSHO\u00ae Indiferencia Organizacional Liderazgo Cultura Empresarial Tu empresa no tieneun problema de servicio.Tiene un problema de indiferencia. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-6381","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/pages\/6381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/comments?post=6381"}],"version-history":[{"count":5,"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/pages\/6381\/revisions"}],"predecessor-version":[{"id":6386,"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/pages\/6381\/revisions\/6386"}],"wp:attachment":[{"href":"https:\/\/fredysernamejia.com\/index.php\/wp-json\/wp\/v2\/media?parent=6381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}